Daytripper Liverpool Ltd
Terms and Conditions
Coronavirus update: We have received the Visit England ‘Good to Go’ Accreditation and we look forward to welcoming you onboard again from September 2020. As a travel company we are well aware of the issues surrounding the Coronovirus and are asking everyone to be extra vigilant to prevent any further infection. If you have any symptoms of cold or flu, please call 111 for advice and follow the government guidelines:
If you are unwell due to symptoms of Coronavirus, please contact us at least 24 hours before the trip, at the following email: firstname.lastname@example.org and do not travel. Don’t worry – you will be able to use your ticket again at a later date within 6 months of the original booking. Contactless temperature checks may be carried out on the morning of the trip by our guides.
All cancellations and no shows in general with less than 24 hours notice would continue adhere to our Terms and Conditions as below.
A full refund will be given if the customer cancels the day trip more than 4 days before the day trip and more than 7 days before an overnight trip. If the day trip is cancelled less than 4 days in advance by a customer, a full refund will NOT be given but the customer may be offered an alternative date or trip.
There are no refunds or transfers offered if the customer cancels within 24 hours of the day trip and within 7 days of an overnight trip. There are no refunds for any cancellations or no shows on the day of the trip for any reason.
If a customer cancels a day trip:
More than 4 days before a day trip:
e.g. Tuesday before a Saturday trip a full refund will be given or if requested an alternative date or trip will be offered.
Less than 4 days before a trip:
No refunds will be given if a customer cancels 4 days or less before a trip. However, an alternative date or trip will be offered or if requested, the trip can be transferrable to another passenger. This must be pre-agreed with Daytripper Liverpool Ltd and cannot be transferred to a customer who has already booked the trip.
There are no refunds or transfers offered if the customer cancels within 24 hours of the trip.
If Daytripper cancels the day trip:
A full refund will be given unless the customer prefers to be offered an alternative date or trip.
Transferring to another date/trip
If a customer wishes to transfer to another date they must give us notice no less than 25 hours before a day trip. There are no refunds or transfers available for any cancellations within 24 hours of the start of the trip. The choice of trip to transfer to must be of the same original value. Transfers may also be offered by Daytripper so guests can use credit from a cancelled trip. In all cases, transfers must be used within 12 months. If the credit is unused after this time, no transfers or refunds can be offered.
Weekend and Overnight stays:
If a customer cancels more than 7 days before the weekend trip:
e.g. a Saturday a week before the overnight trip a full refund will be given or if requested an alternative date or trip will be offered.
If a customer cancels within 7 days of the overnight trip:
No refunds will be given.
If Daytripper cancels a weekend trip:
A full refund will be given unless the customer prefers an alternative trip date.
Liverpool Walking Tours Cancellation Policy:
No refunds will be given within 24 hours before the day of the tour unless the tour is cancelled by Daytripper.
No refunds will be given for those who miss the tour for any reason.
Daytripper reserves the right to provide a change of guide on the day if the guide cannot do the tour, with a choice from an experienced team. Daytripper reserves the right to offer a different tour if there are exceptional circumstances and the original tour cannot go ahead for any reason.
Changes to any private tours are subject to availability and confirmation from Daytripper.
No refunds will be given to private groups when the number of customers are less on the day of the tour than the total number of customers booked.
Daytripper may cancel public tours if we do not reach a minimum occupancy of 4 persons on a walking tour.
There is a 10 minute window for walking tours and any late comers may miss the tour if they do not arrive within this window.
All other terms and conditions below also apply to walking tours.
Minimum Occupancy for day trips:
Daytripper Liverpool Ltd has a minimum occupancy of 15 people on the day trips and if the bookings are below this number, the trip will be cancelled and full refunds will be given.
If in the event that a trip is cancelled by Daytripper Liverpool, the refund fee will be no more than what the customer has paid for. For example, if the cost of the trip is £49 you shall receive a refund of £49. We do not provide compensation of any kind e.g. compensation for booking a day off work etc.
Attendance and Lateness to trips and tours:
No refunds will be given to those who miss the trip or don’t attend for any reason.
No refunds will be given if the customer is late to the meet up point on departure. There is a 15 minute window between the meeting and leaving time to allow for arrivals on day trips. If the customer is not there after this window, their booking will be deemed as cancelled. No compensation will be given and we do not recommend that the passenger makes their own travel arrangements to catch up with the group.
If a customer is consistently late to departures and meeting points throughout the day, causing delays for the group, Daytripper Liverpool has the right to refuse the customer further bookings.
In the case of York, Chester, Manchester when customers can easily return by train to the original destination, Daytripper Liverpool may leave without the customer if they are more than 30 minutes late to the meeting point.
If you have any medical needs please inform the Daytripper team on booking. It is the sole responsibility of the passenger to do this. If there is anything we can do to make the trip more comfortable for you we will.
Health and Safety
Things to be aware of on the trips:
What to wear:
Please wear warm layered clothing on all trips and be prepared for all outdoor weather. This includes: walking boots/shoes, waterproof coat, hat, scarf, gloves, and layers of clothes. Wear sunscreen all year round.
What to bring:
Your itinerary (which is given on booking and contains contact information for the guides), money, snacks, water, camera, a fully charged phone and charger.
What to do:
Please download the itinerary on your booking confirmation. Please present your name and booking number to the guide at the meeting point given on the itinerary. During the trip, please follow instructions of the guide. This includes health and safety information, important information on meeting points and times etc. It is the customers responsibility to make sure they understand the meeting times and places during the trip.
On the trip:
Daytripper will not hold any responsibility for customers who are late for meeting points and miss the tour at any point during the day.
Daytripper will hold no accountability for those who make the decision to arrive more that 15 minutes late to a meeting point at any point during the tour. The tour will continue without customers who arrive to meeting points more than 15 minutes late.
If the customer makes the decision of their own accord to leave the trip at any point and not return to the tour for any reason, Daytripper will not hold any responsibility for your ongoing travel or for anything else that happens thereafter. Daytripper will not payout any credit or refunds to cover the costs of ongoing travel or compensation for any damages, losses etc.
Customers who miss or who leave the tour of their own accord and then decide to come back to the tour or catch up with the tour may choose to do so by taxi only at the cost of the customer in order not to cause further delay for the tour group. The guides priority is to focus our attention on the customers on the trip who are complying with meeting times and places. Customers who decide to catch up with the tour at any point should understand that guides cannot spend the tour time advising or talking on the phone with someone who hasn’t complied with the guide’s instructions because they need to be responsible for the other customers on the trip.
Daytripper will not be responsible for waiting for a customer who has left the tour or missed a meeting point and decided to catch up with the tour at a later point. Daytripper will continue to stick to the timings of the day and not delay the whole tour due to one person who has missed a meeting point or decided to catch up with the tour at a later time.
Emails, phone numbers and personal details of Daytripper customers
We will not share your personal details with anyone other than the staff who need it on the day of the trip. We will not share it with any third party organisation unless it is required by the UK Government for the NHS Track and Trace system.
What data do we collect and why?
We need to collect your full name for registration purposes on the day of the trip.
We need to collect your phone number so that we can contact you if there are any issues with timings, lateness or disappearance on the day of the trip. We may also contact you by phone if there are any misunderstandings in your booking or if the trip is cancelled or postponed for any reason.
We need to ask your age if you are under 18. This is so that we can make sure the relevant guides or guardians are present with you on the trip. We need to ask if you have any medical issues or are over 65 in case the trip is not appropriate for your level of health or fitness and if there is any assistance needed on the day.
We need to collect your email so we can contact you before or after the trip. For example, there may be a misunderstanding in your booking or a trip cancellation. We also may contact you to collect feedback on the trip.
Who do we send your personal details to?
An email containing your name, age (if under 18 and over 65) and phone number will be sent to the relevant guides’ personal email and not a shared email (for example shared Husband and Wife email address). The guides will have your phone number on the day of the trip in case you are not back at the meeting point or there is an issue with timings. This is usually printed on a piece of paper. Once the trip is completed, your details will be disposed of in a confidential waste bin or shredder by the guide or if digitally, then it will be deleted by the guide but kept secure by Daytripper Liverpool ltd for a maximum of 2 years in case an issue arises after the trip has been completed. We will not use your personal details for marketing or promotional uses without your permission.
Other important points
Your details are held securely on a secure website with no public access. The website is PCI DSS compliant and will be reviewed regularly.
Computer files and USB’s that hold the list of passengers are protected by a password.
We will only ask you for the relevant details that are needed for the trip (Age, phone number, email address, full name). Other information is not necessary.
Your details will be kept for a maximum of 2 years.
We don’t currently send out newsletters or subscription emails, but should we do so in the future we will ask your permission to do so and there will be an option to opt out.
Important information please note:
We take group and individual photos during the trip to showcase the destinations and happy customers. If you do not wish your photo to be used on various social media sites and websites, please inform us as soon as possible. By agreeing to the terms and conditions here you are giving your consent for us to take and use photos on social media sites, promotional materials and websites as needed. These photos may also be shared by 3rdParties such as Language schools to promote their school activities.
All customers should respect other customers, guides, drivers and members of the public. If any behaviour of the following is not tolerated and the customer may be asked to find their own way home or be refused to board for departure:
Disruptive to the tour, drunken, disorderly, the use of drugs is found or suspected, violence, aggression (vocally or physically), bullying, having weapons or explosives, alcohol or anything else that has a negative impact on the tour.
All customers should pre-book their trip and tours through www.wearedaytripper.com or through an agreed partner such as a language school or University department. Payment on the day of the trip is not accepted unless agreed with Daytripper Liverpool beforehand. If customers choose to turn up on the day without booking, they will not be guaranteed a place on the trip.
We occasionally allow children to go on the trips if requested, but this must be agreed in advanced and ages made clear at the time of booking. This is so we can make arrangements for child seats on coaches.
If the child is under 2 years old – a child seat is required and must be brought by the parent/guardian. .
2+ a child may sit in their own seat on the coach with an adult seat belt.
All children under 16 must be accompanied by an adult and supervised at all times. Daytripper Liverpool is not responsible for children and will be required to focus on the needs of the whole group of passengers booked. Daytripper can advise on what trips are suitable for children. Parents/guardians should make their own decisions about the trip and if it is suitable for the children.
Unfortunately, Daytripper Liverpool is currently unable to offer special or modified vehicles to accommodate disabled or special need passengers requiring a wheelchair or other such mobility assistance and/or special seating. Please discuss matters of this nature with us prior to booking and we will make every effort to accommodate special needs accordingly. We reserve the right to require persons who are unable to travel independently to be accompanied by a companion who is able to provide any necessary assistance and take full responsibility accordingly.
Animals and pets shall not be permitted to use Daytripper Liverpool with the exception of a registered and documented guide dog in accompaniment of a visually impaired person. Full responsibility for such an animal remains with the accompanying person, including feeding, hygiene and general control so as not to disturb the other passengers.
For the comfort and safety of all our passengers, the use of alcohol, tobacco and non-prescribed drug products is strictly prohibited on our vehicles at all times.
Daytripper Liverpool operates within UK laws that include compulsory and statutory insurance against accident and third party liability. Passenger insurance against personal injury, item theft, loss, or any other such event is not included and it is highly recommended that you take out your own Travel Insurance in good standard travel procedures.
As is good practice (but not law in the UK) it is recommended that you carry with you some form of personal identification. This should also include detailed medical information about yourself (if applicable). Such identification is the sole responsibility of each person.
In the interests of all, Daytripper Liverpool operates a strict time-keeping policy for all pick-ups and will allow only fifteen (15) minutes after the scheduled pick-up time to lapse prior to departing. In the event of missing a departure, then the booking will be deemed as cancelled in accordance with our Cancellation Policy above and the full booking price shall be forfeited. In such an instance, it shall be the passenger’s sole responsibility to travel further if required. No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
During a tour, it is the passenger’s responsibility to return to the vehicle or group on time, as agreed with the Tour guide each stopping point. Only fifteen (15) minutes shall be allowed to lapse after the scheduled meeting time prior to departure. Every effort shall be made to seek out a late person but in the event of a passenger missing departure, and the remainder of the trip, then the tour will be deemed as cancelled in accordance with our Cancellation Policy above and the full tour price as stated on the booking form shall be forfeited. In such an instance, it shall be the passenger’s sole responsibility to travel further (or return to the tour starting point). No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
Passengers may bring with them, or accumulate, baggage that shall be of a suitable size so as to fit in the rear luggage compartment, overhead storage racks or under the seat. Child pushchairs, golf sets and additional baggage are also permitted as long as they are suitably folding and portable so as to fit into the bus’s standard storage compartments. It is best to check with Daytripper Liverpool prior to bringing or purchasing any large item. Daytripper Liverpool will not accept any liability for loss, damage, breakage, theft, general handling or otherwise of any baggage.
Daytripper Liverpool will not accept responsibility for your overall enjoyment. Whilst every effort will be made to maximise your pleasure and experience, it is accepted that every person’s preference and tastes are unique and it would be impossible to satisfy all of our customers all of the time. Daytripper Liverpool recognises that its own success is dependent on word of mouth referral and prioritises customer satisfaction accordingly.
If we cancel the tour:
Daytripper Liverpool will not accept responsibility for cancellations due to weather or other related circumstances that are beyond our control.
In the event of a cancellation by Daytripper Liverpool Ltd, you will be offered an alternative tour date or refund in accordance with the Cancellation with Daytripper Liverpool clause above.
If the trip goes ahead:
We do not provide a refund or alternative tour date due to changeable weather conditions should the trip go ahead. We work together with coach companies to decide if the roads are safe etc. We suggest that customers come prepared for all weather conditions as stated above with suitable walking boots and warm layered waterproof clothing.
Traffic & Road Conditions
Daytripper Liverpool will not accept responsibility for delays or otherwise due to traffic and/or road conditions or other related circumstances that are beyond our control. In the event of such an occurrence, no compensation, consequential losses or other such claim shall be accepted.
Vehicle Breakdown or Immobilisation
Daytripper Liverpool will not accept responsibility for last minute cancellations, delays or other related circumstances due to vehicle breakdown or immobilisation. In the event of such an occurrence, no compensation, consequential losses or other such claim shall be accepted. If this occurrence happens after departure Daytripper Liverpool shall be responsible for returning you to your confirmed drop-off point within a reasonable time.
In so far as our duties extend in providing a professional, safe and fit-for-purpose product Daytripper Liverpool, its staff and its agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be out of Daytripper Liverpool’s control.
Daytripper Liverpool, its staff and its agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise for any individual or company furnishing sub-contract services, transportation, attractions, accommodation or any other product or service in connection with a Daytripper Liverpool Tour.
It is clearly stated, understood and agreed that, to the fullest extent to which liability may be excluded or avoided, Daytripper Liverpool will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, the services and products of Daytripper Liverpool.
In all cases, the maximum liability payable by Daytripper Liverpool shall not exceed the total fee collected for the provision of the goods and/or services provided.
If in the event that a trip is cancelled by Daytripper Liverpool, the refund fee will be no more than what has been paid for the trip. For example, if the cost of the trip is £35 you shall receive a refund of £35. We do not provide compensation of any kind e.g. compensation for a day off work etc.
Daytripper Liverpool provides its service strictly on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. Your UK statutory rights are unaffected by our Warranty terms.
Daytripper Liverpool is not responsible for, provides no representations, warranties or guarantees with respect to, and will not be held liable in any way for any content, information, services or material on any third party supplier, including, without limitation, any third party recommended, named or utilised by Daytripper Liverpool during a tour.
It is clearly stated, understood and agreed that, to the fullest extent to which warranty may be excluded or avoided, the maximum warranty payable by Daytripper Liverpool shall not exceed the fee collected for the provision of the goods and/or services provided.
Some examples of these are (but not limited to):
The Lake district – Windermere an extra option in exchange for Grasmere Lake, Rydal, Keswick
Snowdonia – Short walk at Ogwen Valley or long walk at Miner’s path Snowdon
Conwy Castle closures – exchanged for Caernarfon Castle if open
Peak district – Mam Tor exchanged for Bakewell Town
Dolbadarn Castle exchanged for Betswy Coed or extra time in Caernarfon
Reasons for such action shall include, but not be limited to:
If in the unlikely event a client is injured during a Daytripper Tour, Daytripper Liverpool Ltd and its staff will be not be liable for any of the costs or compensate for the following list (but not limited to):
– Transport cover, hospital care, medical treatment, time off work, any health care etc.
Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. For the elimination of doubt, in these conditions, “force majeure” means any event which we, or our sub-contractors, could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire, etc.
Complains and Disputes
Any disputes or complaints must be brought to the attention of Daytripper Liverpool in writing no longer than twenty-one (21) days after the completed trip or tour. Daytripper Liverpool shall then be granted an additional sixty (60) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.
In the event of a complaint or dispute not being satisfactorily resolved, both parties (the Customer and Daytripper Liverpool) irrevocably agrees that the dispute will be settled and determined by final and binding arbitration pursuant to the United Kingdom and that such arbitration will be conducted in accordance with the Rules and Procedures in current effect under English law.
Cruise Ship Passengers
All the above Terms and Conditions apply as well as the following points:
We do not offer refunds or compensation for any tours should the Cruise ship fail to dock or is late/delayed affecting the Daytripper Liverpool tour.
We do not offer refunds or compensation of any kind should the client fail to find the meeting point/departure point on the itinerary in good time and register with the guide.
Daytripper Liverpool reserves the right to vary the itinerary according to the time limits and other factors on the actual day of the trip.
If you have booked a tour with Daytripper Liverpool Ltd, please note that we are not a part of the official ‘Cruise Excursion Tours’ and therefore Daytripper Liverpool Ltd, our staff, agents or any other product or service in connection with Daytripper do not accept liability for any expenses should events happen outside of our control and cause a delay that results in missing the Cruise ship departure time. Examples of these are as follows (but not an exhaustive list or limited to):
-Traffic delays, bad weather delays, tunnel closures, road closures, vehicle breakdowns, clients ignoring the guides’ instructions and pushing for extra time at destinations, clients late at the departure points of a Daytripper tour, injury or sickness, terrorism, special events and festivals, loss or misplacement of possessions, public transport delays, public attraction delays, clients misunderstanding the guides instructions or timings, flooding, snow, icy roads, animal traffic, farming traffic, damage, act of God, Government restriction, any restriction on the day, accidents, personal negligence, disease etc.
If in the unlikely event, a Cruise ship departure time is missed, Daytripper Liverpool Ltd will not be liable for any expenses, will not give refunds or provide any other form of compensation. Daytripper Liverpool Ltd, our staff, agents and other products or services associated with Daytripper will NOT be liable for the costs occurred in this situation. The client would personally have to cover the following costs themselves (not an exhaustive list and not limited to):
-Transport to another port, accommodation costs, food costs, holiday costs, insurance costs, transport of any kind.
Other third-party attractions visited during a Daytripper tour
If the client chooses to use a third-party tour such as a boat tour, castle tour, train journey etc. Daytripper Liverpool Ltd will not be liable or compensate for any delays, misinterpretation, disappointment, cancellation etc. caused by these third-party tour and attraction providers.
Group bookings and Bespoke Tours
All of the above terms and conditions apply as well as the following points:
-We require full payment in advance for any group bookings.
-A group booking form information sheet should be completed when booking a bespoke/group tour.
-The booking is only finalised when the following things have both been applied: 1. A full payment has been received. 2. A confirmation has been sent by Daytripper Liverpool ltd.
-No refunds or changes will be accepted within 7 working days of the trip and full payment will be required for the original number should the numbers of passengers decrease. If the number of passengers increases during the 7 working day period, it will be at the discretion of Daytripper Liverpool Ltd if we allow these changes.
-No refunds will be given or compensation of any kind for those who do not attend the trip for ANY reason or fail to register with the guide within the given time on the itinerary.
-The Daytripper guide is the authority on the agreed trip itinerary and not the leaders of the group.
If Daytripper has offered you a free day trip through a competition or social media, the trip offered must be taken within 12 months of the offer. It cannot be transferred to another passenger/person and cannot be exchanged for monetary credit. If the guest misses the given trip for any reason, no alternatives will be offered.
We reserve the right to work with partners who copy the IP of Daytripper in any way. This includes:
By booking a Daytripper Liverpool Tour through the website, through invoice, by cash, through Paypal, by Card, through a partner such as a Language School or Agent, or any other form of booking, you are agreeing to the terms and conditions stated above.
Daytripper Liverpool Ltd is a company registered in England & Wales. The Company Number is 10941754. Our current office is at 7thFloor, 4 St Paul’s Square, Liverpool L3 9SJ.
We are Daytripper. Creating a trip experience, measured not by distance but by friendships, memories and adventures.